I was never asked if I had a wall box. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The new fibre phone line is designed to work with the same phones as the old copper line. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Explain what needs to be done and book an engineer visit. Options. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. How to cancel your Virgin Media contract. What confuses some people is the push-on connector provided. Plug the cables into the Hub. I don't work for Virgin Media. on 23-10-2022 13:36. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. You need an aerial and an RF feed from it. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. . I can see this is a common problem, and the answer is a technician visit. How do I book an engineer to come out - 5345632. i received an installation kit for my broadband but my property. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. But this is provided you already have an undamaged Virgin Media socket. on 12-10-2022 15:38. When you see the ‘starting up’ screen, you can pull the tab out of the remote. There are multiple different branded wall boxes inside our flat but none. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. - 5387031. Switched On Families. You need an aerial and an RF feed from it. So whether it's technical issues, hub problems or you need support, we’ll help you with our. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Manage Your Account. See where this Helpful. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Client62. Security matters. You can purchase a mobile internet dongle from a number of UK networks. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. johiggins. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on 09-08-2023 11:24. But I have no Virgin Media Wall socket in my house. Sorry to hear you don't have a VM wall socket. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Broadband Deals. 7K subscribers in the VirginMedia community. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The problem is t. . My Virgin Media App. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. My order is p. I just have a short coaxial cable on my wall, and it has a male end. But I have actually managed to get through to the technical team over chat. Manage Your Account. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Hi there. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Getting started & FAQ. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. I'm a Very Insightful Person, I'm here to share knowledge. 2: Seeker. I can’t take it off by myself so I called 0800 953 9500. The box and cables may have been removed by the previous occupiers. Very poor advice. 3 minutes ago. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box and cables may have been removed by the previous occupiers. I recently applied and received the delivery for a virgin package of tv broadband. RedTomato said: I removed my Virgin cable about a month ago. Virgin Media; My Virgin Media; Shop; Help; Virgin. kkd1. Security matters. The other is marked TV, & this is used for TV & Broadband. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Switched. Stay safe online. Select the correct HDMI input for your box. I don't work for Virgin Media. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . 1 ACCEPTED SOLUTION. which resolved the problem, surprise surprise!). This seemed to be standard procedure for any phone fault reported. Thank you for your response @andrewmonkie. My Virgin Media App. #12. 5. --. Follow the instructions on screen to finish your setup. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 0 Kudos. Hi @Priscillia. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. I think you'll be OK, the self install should include the coax cable you need actually. I'm a Very Insightful Person, I'm here to share knowledge. The wall socket is - 5109379. Broadband and phone deals. Plug the cordless base. Account - Mobile. 8 KB. Virgin offers self-install to properties that have recently had a service. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Please I need an Engineer as I need internet for my work, I am so frustrated right now. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. All forum topics; Previous topic; Next topic; 1 REPLY 1. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. All the cabling is the property of Virgin Media and must not be touched. This promotion means you won’t pay the usual setup fee of £35. Go to Account settings, then Account details b. There are two outputs from here (the two connectors that are close together on the white box). 26 April 2022. There is an old openreach socket with a coax cable underneath, but in no way connected. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. You will only have been sent a QuickStart pack if the premises previously had VM. . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. QuickStart, set up and connections. Socket. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I am not currently a virgin media customer. i opted for the self install, however on inspection we - 5180915. On the day of activation, connect your new router to the master phone socket. Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. We have tried plugging it into the only box we found it would fit but no luck. QuickStart, set up and connections. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Account - Cable. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Account - Cable. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Stay safe online. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Options. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. on 22-10-2022 20:58. on 17-12-2022 10:39. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The internal wall boxes are mostly oblong. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When I proceeded to set up my Hub 3 I quickly realised that. Vonage 2nd line. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . First picture is telephone socket which is now not used. Hi. The block box on second picture is an amplifier for terrestrial TV. signed up and was given the option of self installation. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. I have tried to contact vm but I don’t have a landline number so they w. But I have actually managed to get through to the technical team over chat. Re: Self install issue. We would like to show you a description here but the site won’t allow us. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Surly there has been a connection previously otherwise we wouldn't have bee. If there are you can book an engineer online too. Sign in to My Virgin Media a. on 21-02-2023 19:59. Networking and WiFiNo virgin media wall socket. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Switched On Families. Bits and bytes. Broadband and phone deals. The top “capped” one is marked FM & has been disused since cable went digital. Can anyone - 5437858. Estonia and the Netherlands have already switched. Even sitting in the room above the router, the WiFi was dreadful. Kit arrived today…no wall box so unable to install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. . Manage Your Account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. “. You can workaround it simply without the need for a cable. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help;. Security. Due to the nature of our network, connectivity can vary from property to property. Once a SIM card is inserted it operates like a mobile broadband router. Home Phone. Browse Virgin Media Virgin Media Community. Get the Hub ready by connecting the wires. Please help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Step 2: Order your Sky Broadband service. Ultrafast Broadband. QuickStart, set up and connections. I can only find the TV socket. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. . Switch on your TV, then using your own TV remote press the Input, AV or Source button. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. On our wavelength Options. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 06-09-2023 15:45 - edited 06-09-2023 15:46. . Chatter and natter. Re: No virgin media wall socket. 5K. My router does now provide internet but the light is always yellow and it. Account - Mobile. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Getting started & FAQ. I have looked everywhere but can't seem to find one. I have checked outside and there is a brown box shared with the neighbour. Hi there , welcome to our forum and thanks for your post. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 0 Kudos Reply. I. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. 0. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. I'm here to share knowledge, I don't work for Virgin Media. Is it possible that part of the cable from the previous user h. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Any help much appreciated, could a mod please help? 0 Kudos Reply. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. This links to the splitter in your last photo. Account - Cable. Chatter and natter. Browse Virgin Media Virgin Media Community. All the apps will work, and you can watch your recordings - your mini box connects to the main box. No setup fee. Phone. Plug into the Virgin Media wall socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I'm here to share knowledge, I don't work for Virgin Media. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. on 28-10-2022 17:29. Learn more. . Learn more. The UK isn’t the first country to make this move. Options. Don’t turn on the Hub. Learn more. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Don't touch it. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). What should I do? - 5414930 Virgin Media Wall Socket. ThanksOn top of that, Virgin Media also offers a self-install option. - 5250024 You can also check for a loose cable as not all properties have a socket. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Broadband and TV deals. It blamed a “technical glitch” and has offered £90 for the. on 08-01-2023 20:46. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Step 3 - Label the box – a letter came with the. Forum. 0. Thanks We're here to help. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. The large Eurobell wall box is where you would connect. I have tried them all with the cable, but they do not work. I'm a Very Insightful Person, I'm here to share knowledge. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Then unplug the power cable – keep these together. Or if the other end of the white cable is in a more useful. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Virgin Media Wall Socket Example 2. Push fit the VM-supplied lead onto the socket. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Ultrafast Broadband. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. There is a cable on the right of the box coming from the outside. sounds like the installer wanted to make money. 3 5 comments Best Add a Comment LayerTough • 1 yr. Phone line - 5 mins. ReplyI am not currently a virgin media customer. Placed an order and the lady said we were eligible for quick start self installation. Hi , Welcome to our Community Forums and thanks for your post. Tudor. If you can set up using a Self-Install pack, but. However, I have not received any emails re. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Options. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You already have Virgin socket in the house. Account - Cable. #12. Ethernet is ideal & recommended, reliable wireless is fine. Virgin Media; My Virgin Media; Shop; Help;. My Virgin. Learn more. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Browse Virgin Media Virgin Media Community. So yes, following many takeovers, this is now your Virgin Media connection. We're here to help. Mark as New; Bookmark. Virgin Media; My Virgin Media; Shop;. Both can be found in the email that was. Account - Mobile. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. on 22-10-2022 20:58. Hi , Thank you for your post and welcome to our community forums. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I ordered a broadband only package because it said I could self install the kit. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Just joined. Solved: Hello, ive tried calling and cant get through to book and engineer. on 03-08-2020 18:05. Quickstart is the quickest and easiest way to setup our services. I have only got one rectangular shaped white socket (Shown. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. "If I'm going for BB only (ie no. If there is any old wiring or coaxial cable, this can be removed but possibly. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. on 15-12-2022 08:14. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. I guess your options are seek approval, be dumb and have install or change providers. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The agent said I’ll need an eng. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Go to virginmedia. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. jpeg File size: 143. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Call the pre-installation and delivery team on 0800 052 1734. The new cables from your Quick Start kit will be push fit. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. We have the quickstart pack but sadly cannot get broadband set up and working. I don't have a Virgin wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It is not functional with one line/number (which works on TEL1 by default). We'd love to assist with this, I will send you a PM here soon so we can look into what's. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. But. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The problem is the Hub is in my Study and the - 4964746. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. A TV360 box requires 3 connections. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. But I have the wrong wall socket to connect. Give the pre-installs team a call on 0800 052 1734. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Virgin media wall socket in an unusable place. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Ignore all the options and don't press any. Check service status.